Together Towards Tomorrow

National Franchise Conference
17–19 June 2020 | Hamilton


Get the latest insights from our 2020 National Conference Speakers



The business environment is critical to our success, our speakers will share informative insights and draw on relevant franchising experience to challenge your status quo and propel you to shift gears.

Ed Quinlan

Thursday 18 June 2020

Creating a Franchise System that Adapts in an Ever-Changing Marketplace

The modern marketplace is full of change. The pace of evolution in technology is rapid. The expectations of consumers are growing as they demand more from their providers. Ed Quinlan shares insights to Chem-Dry’s innovative culture of change, without losing respect for its foundation. With pillars focused on Innovation, Market Share Growth, Service Excellence, and Franchisee Profitability, Chem-Dry continues to outperform competitors in the services industry.

About Ed Quinlan

Ed Quinlan is the President of Chem-Dry, the world’s largest carpet, upholstery, tile and wood cleaning company. Fourteen years ago, Ed started in the company’s marketing department, and with a focus on franchisee success, worked to eventually oversee the organisation’s Franchise Operations team before being named President in 2019. Chem-Dry, started in 1977 with a core focus on innovation, is currently in 57 countries (including a fantastic operation in New Zealand) with more than 4,000 franchises worldwide. Chem-Dry franchisees focus on deep cleaning processes that make homes Healthier for families, kids and pets. 

Steve LeFever

Profit Mastery
CEO & Founder
Thursday 18 June 2020

7-Point Overview of the Impact of Financial Metrics

This presentation focuses on a management process essential to a healthy business — and a healthy network.

The successful entrepreneur recognizes the need to adapt to changing markets and economic conditions.  In this presentation, internationally-acclaimed financial author and speaker, Steve LeFever, will outline his Profit Mastery 7 step Road Map — a proactive process to provide a stable planning framework.  In addition, he will outline the specific financial tools necessary to evaluate the difficult trade-offs that must be made to avoid the “chuckholes,” “pitfalls,” and “myths.”

Although many owners view their financial statements as “just numbers”, Steve will help them redefine that misconception and show them that these numbers are a source for powerful financial intelligence.  Using the proprietary Profit Mastery tools and resources, you will take an amazing journey inside the numbers that will make those numbers stand up and talk.  This session will calibrate your strategic compass, and you’ll be able to see your business in sharper focus to clarify your path and provide enhanced knowledge to evaluate the issues.

Vision is the quality that will separate the survivors in these difficult times.  And Steve’s energetic and entertaining style will make it a most enjoyable experience.

Topics include an overview of the following:

  1. Plan properly before start up.
  2. Monitor financial position.
  3. Understand the relationship between price, volume, and costs.
  4. Manage cash flow.
  5. Manage growth.
  6. Borrow properly.
  7. Plan for transition.

About Steve LeFever

Finance = boring. For Steve LeFever, this equation doesn’t work. With a superior command of his subject material, he makes finance compelling, interesting and funny. Steve’s unique ability to take complex topics and translate them into plain English separates him from the crowd. Steve is able to motivate business owners and advisers to enthusiastically explore the financial workings of a business and change the areas that need changing. Steve will make you believe that finance ≠ boring; instead you’ll agree with him when he says, “Finance is fun!” For over 20 years, Steve has combined humour and practical knowledge in hard-hitting, substantive presentations. An internationally recognised author and advocate for independent business, Steve’s book, “Profit Mastery: Knowledge - Driven Financial Performance” has sold over one million copies.

Deirdre Watson, Michael Bright and Darryl King

Friday 19 June 2020

Legal State of the Nation

This presentation will cover two legislative changes that are likely to affect franchising in the next few years, being proposals to:

  1. Amend the Fair Trading Act 1986 to introduce restrictions on unfair contract terms and unconscionable conduct in business to business contracts; and
  2. Introduce the concept of joint employer liability – potentially exposing franchisors to liability for employment law breaches by franchisees.

FANZ has been working behind the scenes to respond to these proposals.  The presentation will include a summary of FANZ’s response to these proposals and an update on the legislation.

About Deirdre Watson, Michael Bright and Darryl King

Deirdre Watson
Deirdre is a lawyer with 30 years’ experience, specialising in franchise disputes. Deirdre is a frequent presenter on franchise law at the New Zealand Law Society and the Auckland District Law Society. Deirdre is also a lecturer at Auckland University on franchise law and is a regular article writer on franchise law for New Zealand Law Society publications. Deirdre has acted for many well-known New Zealand franchisors as well as franchisees in countless disputes. As a Board member for the last 5 years, Deirdre has been heavily involved in formulating FANZ submissions on legislative changes to do with franchising.

Michael Bright
Michael is a specialist franchise lawyer who acts for many prominent NZ and international franchise brands, as well as start-up franchisors, franchisees and other businesses.  He presents regularly on legal issues relevant to franchising and helps with FANZ’s submissions to Government and regulators on proposed law.  He also acts for FANZ as its honorary solicitor.  Michael most enjoys helping businesses expand through franchising, solving difficult situations and making legal services commercially pragmatic and user-friendly for non-lawyers.

Darryl King
Darryl is a partner in Jackson Russell’s Business Law team.  His areas of legal speciality are franchising, mergers and acquisitions, securities, and general corporate and commercial law. Darryl has particular expertise and interest in franchising.  He acts for both established franchisors, and businesses looking to franchise their business.  Darryl is an active member of FANZ.  As a member of FANZ’s Legislation and Government Liaison committees, Darryl is heavily involved in FANZ’s submissions on law changes affecting franchising.

Michelle van Gaalen

Laser Plumbing & Electrical
Managing Director
Friday 19 June 2020

Values Based Leadership in a Changing World

Michelle will talk about her experiences and viewpoints of the changing role of leaders in today’s world. She will also share perspectives and views on the roles and responsibility of franchisors around leadership.

About Michelle van Gaalen

Michelle has had an eclectic career both in New Zealand and offshore, primarily in consumer services industries. Michelle is Managing Director of Smith&Smith®/Laser Plumbing and Electrical, both iconic NZ brands. Smith&Smith® is a corporate-owned and operated business, while Laser Plumbing & Electrical is a franchise / member-operated business. Prior to her current role, Michelle was CEO at Pinnacle Life and has had over thirty years of experience in business and leadership roles. She is also currently a member of the board of the NZ Government Superannuation Fund Authority and a Director of Kiwi Insurance Limited. Michelle is passionate about the role of leaders in moving New Zealand forward, and the personal responsibility we need to take to be the best leaders that we can be, each and every day.

Sir John Kirwan KNZM MBE

Former All Black & Ambassador
Friday 19 June 2020

Building a Mentally Resilient Organisation

Sir John Kirwan KNZM MBE is one of the highest try scorers in international rugby union history, having played 96 games for the All Blacks. In 1989, Sir John received a MBE for services to rugby, and in 2012 he became a Knight Companion of the NZ Order of Merit for his services to mental health. He speaks openly about his personal battle with anxiety and depression and how fostering mental wellbeing is something that needs to be put at the top of the business agenda. Given that 1 in 3 people will suffer from some sort of mental health issue at some point in their lives, Sir John will share his practical advice and recommendations to all organisations to provide the most effective, timely and crucial support for their people:

  • Common forms of mental health issues experienced by employees and implementing coping strategies for when people’s lives take a turn for the worse
  • Warning signs to look out for to help identify someone who’s suffering mentally and to offer them the appropriate support
  • How to foster the cultural mentality of helping out a mate who’s struggling – no more turning a blind eye
  • Overcoming the stigma of mental health organisation wide
  • Walking the talk, leading mental health by example and fostering mentally healthy business practices
  • Building workforce resilience and the power to charge through periods of adversity, instability and change to come out stronger and more productive
  • How to support the supporters – best business practices looking after colleagues who are carrying the load for those who are suffering from mental health issues

About Sir John Kirwan KNZM MBE

Humbled and honoured – they’re two words Sir John Kirwan (known to most as “JK”) often uses to describe how he feels about his contribution to a campaign to raise awareness about depression, but they’re also the same words he uses to describe his knighthood. The former All Black and 1987 Rugby World Cup winner became a “Sir” in 2012, joining a list that includes other well-known former All Blacks. However, unlike his fellow All Blacks, Kirwan was recognised as much, if not more, for his contribution outside of rugby; for services to Mental Health, having been for several years at the forefront of the campaign to heighten public awareness of depression, an illness he has suffered from himself. These days you will find JK working as a global Ambassador for DHL, fulfilling Ambassador roles for Westpac and ATEED (Auckland Tourism), whilst continuing with raising the profile and assisting with the Mental Health initiatives, including his involvement with the website. He is also a member of the Auckland Rescue Helicopter Trust Board.

Te Radar

NZ Celebrity Comedian & Television Personality

MC for the FANZ 2020 Conference

About Te Radar

In the course of his career Te Radar has dived with sharks, narrowly avoided a rabbit while racing a Formula 3 car at 200kph, plunged into the frozen Ross sea in only a skimpy pair of togs, been stung in a rather awkward place by a scorpion, and become (unofficially) New Zealand ’s worst television gardener. With a string of more official awards to his name, including the country’s highest accolades for comedy and television, Te Radar is one of New Zealand ’s most recognized comedians and personalities. Witty, engaging and well-informed, Te Radar is a sought-after MC, panel moderator, keynote and after-dinner speaker, with an ability to knowledgably host diverse events across the Agricultural, Engineering, Science, Media, Arts, Medical, Environmental and Academic sectors. Testimonials often mention his flexibility, authenticity, and compassion for the audience, as well as his willingness to think on his feet, handle unforeseen moments and ensure events flow smoothly. A political and current affairs enthusiast he 's provided a satirical review of the week on RNZ National’s Nine to Noon programme for more than 15 years, and won two Qantas Media awards for his New Zealand Herald columns. Documentary work has seen him travel to such exotic destinations as Kiribati, Rwanda, Cuba, Antarctica and Timbuctoo. Though he once convinced the UN to fly him to East Timor at the height of the conflict, Te Radar says his most dangerous feat was attempting to survive in a rural field north of Auckland for 8 months. The result was the top-rating TVNZ series Off the Radar. His subsequent book of the same name was adapted for radio by RNZ. He returned to the screen and smaller-scale sustainability in Radar 's Patch, which won the Qantas award for Best Information/ Lifestyle Programme. His television shows Radar Across the Pacific and Global Radar, both of which ran for two series, won Best Factual Series and Best Information Series respectively at the New Zealand Television Awards. In the theatre world he ’s played the lead role of Mr Twit in Auckland Theatre Company’s production of Roald Dahl classic The Twits, and had the great pleasure of touring with the Royal NZ Ballet as the narrator in their production of Peter and the Wolf. He still maintains his rural roots, having been Event MC for the National Fieldays at Mystery Creek for 5 years, and as the current Compere and Quizmaster for the FMG Young Farmer of the Year. He’s also patron of the New Zealand Galloway Cattle Association.